Refund and Returns Policy

At Haniya Decore (accessible via https://haniyadecor.in, we take pride in the structural integrity, luxury finishes, and artisan craftsmanship of our stainless steel, stone, and glass furniture. We want you to be completely confident in your purchase.

To ensure a transparent, fair, and reliable shopping experience—and in full compliance with Google Merchant Center standards—we provide a straightforward 7-Day Return and Refund Policy.

1. 7-Day Return Window

You have 7 calendar days from the verified delivery date of your item to request a return.
After 7 calendar days have elapsed since the documented delivery date, we are unfortunately unable to offer a return, exchange, or refund.

2. Eligibility Requirements for Returns

To qualify for a valid return, all the following conditions must be met:

Condition: The furniture item must be unused, uninstalled, free from personal wear or assembly marks, and in the exact condition you received it.
Packaging: The product must be securely packed in its original manufacturer packaging, including all inner protective wrapping, edge protectors, hardware packs, glass cushions, and assembly guides.
Proof of Purchase: A valid receipt, digital invoice, or original order confirmation number is required to process your return.

Non-Returnable Items:

Custom-built or bespoke furniture pieces manufactured to non-standard dimensions, custom PVD finishes, or tailored stone cuts.
Items marked explicitly as “Final Sale” or “Clearance” at checkout.
Products returned damaged due to customer misuse, improper assembly, or unauthorized alteration.

3. Damaged, Defective, or Incorrect Items

Due to the heavy and fragile nature of luxury materials (such as tempered glass, marble slabs, and precision-coated stainless steel), shipments must be inspected upon arrival.

Reporting Timeframe: If your item arrives visibly damaged, structurally defective, or differs from what you ordered, notify us within 48 hours of delivery.
Required Documentation: Email our customer support team at [insert support email] with your order number, a brief description of the issue, and clear photographs/videos showing:
1. The outer packaging showing shipping labels.
2. The specific damage, crack, defect, or incorrect part.
Resolution: Upon review, Haniya Decore will arrange a priority replacement of the damaged component/full table at zero cost to you, or provide a full 100% refund.

4. Return Process & Instructions

Initiate Request: Contact our support desk at [insert support email] or via phone at [insert phone number] within the 7-day window. Include your order ID and the reason for the return.
Return Authorization: Once approved, we will issue a Return Merchandise Authorization (RMA) along with detailed packaging and return shipping instructions.
Logistics & Pickup:
- Defective/Damaged Items: We will arrange and cover the cost of a freight/courier pickup from your premises.
- Customer Preference/Change of Mind: If returning due to buyer’s remorse or personal preference, the customer is responsible for safe repackaging and the return transit shipping cost.
Inspection: Once the returned consignment arrives at our facility, our quality control team will inspect the item within 2 business days to verify its condition.

5. Refunds & Processing Timeline

Approval Notification: Once your returned item is inspected, we will notify you via email regarding the approval or rejection of your refund.
Payment Method: Approved refunds are processed immediately back to the original payment method used during checkout (Credit/Debit Card, Net Banking, UPI, or original gateway).
Processing Time: It typically takes 5 to 7 business days for the credited funds to reflect in your bank account, depending on your bank or payment issuer’s processing timelines.
Deductions: Shipping fees paid at checkout (if applicable) are non-refundable, unless the return is due to our error or transit damage.

6. Return Shipping Fees Overview

Reason for Return	Return Shipping Cost	Restocking Fee
Damaged / Defective / Incorrect Item	Covered 100% by Haniya Decore	None (₹0.00)
Change of Mind / Customer Preference	Borne by the Customer	None (₹0.00)

7. Contact Us

If you have questions regarding our return process or need assistance with an active order, reach out to our dedicated support team:

Support Operating Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

Brand / Business Name: Haniya Decore

Customer Support Email: support@haniyadecore.com

Customer Support Phone: (+91) 85349 25786

Registered Office / Return Address: Jannat Bagh, Near RTO Office, Sambhal Road, Moradabad, Uttar Pradesh -244001