Privacy Policy

At Haniya Decore (accessible via https://haniyadecor.in, protecting the privacy and personal data of our customers is a primary commitment. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you visit our website, interact with our services, or purchase our luxury stainless steel and stone furniture products.

1. Information We Collect

We collect information directly from you when you browse our site, register an account, place an order, or communicate with our customer care team.

  • Contact & Identification Data: Your full name, billing address, shipping address, email address, and telephone number.
  • Order & Transaction Data: Details regarding the furniture items, dimensions, finishes, and quantities purchased, date of purchase, and order history.
  • Payment Information: Payment card details, UPI IDs, or net banking credentials. (Note: All transactions are processed through encrypted, PCI-DSS-compliant payment gateway providers. Haniya Decore does not store or process complete credit/debit card numbers on its servers).
  • Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, referring URLs, and interaction data via cookies and tracking pixels.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and operational purposes, including:

  • Order Fulfillment: Processing orders, coordinating freight/courier dispatch, verifying billing data, and providing delivery tracking updates.
  • Customer Support: Responding to product inquiries, processing return or exchange requests, and resolving transit or delivery issues.
  • Fraud Prevention & Security: Screening transactions for unauthorized access, potential fraud, and abuse to safeguard our customers and platform.
  • Marketing & Communications: Sending promotional updates, new product catalog releases, or exclusive offers (only where you have provided explicit opt-in consent; you may unsubscribe at any time).
  • Website Optimization: Analyzing user behavior and browsing trends to enhance site navigation, mobile responsiveness, and overall user experience.

3. Sharing & Disclosure of Personal Data

Haniya Decore does not sell, trade, rent, or lease your personal identification information to third parties. We share your data only with trusted third-party service providers necessary to operate our business and fulfill our obligations to you:

  • Logistics & Freight Carriers: Secure sharing of recipient names, delivery addresses, and contact numbers to ensure safe and timely delivery of furniture consignments.
  • Payment Processors: Sharing transaction details with certified payment gateways to securely process transactions and prevent financial fraud.
  • Hosting & Technology Partners: Cloud hosting infrastructure, email delivery networks, and customer support platforms that adhere to strict data security standards.
  • Legal Compliance: When required by law, court order, or governmental authority to investigate illegal activities, protect our legal rights, or comply with statutory obligations.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to improve site functionality and provide a seamless shopping experience:

  • Essential Cookies: Required for basic site navigation, account logins, and maintaining items in your shopping cart.
  • Analytics Cookies: Help us understand site traffic, popular product categories, and interaction patterns (e.g., Google Analytics).
  • Advertising / Remarketing Cookies: Assist in delivering relevant product recommendations across search and social media networks.

You can modify your browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of specific website features.

5. Data Security & Storage

We implement rigorous technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure:

  • SSL/TLS Encryption: All data transmitted across our website is secured using industry-standard Secure Sockets Layer (SSL) encryption.
  • Access Control: Access to sensitive personal data is strictly limited to authorized personnel and verified contractors bound by confidentiality agreements.
  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, satisfy warranty obligations, resolve disputes, and meet statutory financial reporting requirements.

6. Your Data Rights

Depending on your jurisdiction, you have specific rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate, outdated, or incomplete personal details.
  • Right to Erasure: Request the deletion of your personal data, subject to legal, tax, or regulatory record-keeping obligations.
  • Opt-Out Rights: Opt out of marketing emails at any time by clicking the “Unsubscribe” link located at the bottom of our communications or by contacting us directly.

7. Third-Party Links

Our website may occasionally contain links to third-party websites or services. We are not responsible for the privacy practices, content, or data collection policies of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our business practices, product offerings, or regulatory requirements. Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of our website following any updates constitutes acceptance of the revised terms.

9. Contact Us

For questions, access requests, or concerns regarding this Privacy Policy or how your personal information is handled, contact our Data Protection and Customer Support team:

Support Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

Brand / Business Name: Haniya Decore

Privacy / Support Email: support@haniyadecore.com

Customer Care Phone: (+91) 85349 25786

Physical / Registered Address: Jannat Bagh, Near RTO Office, Sambhal Road, Moradabad, Uttar Pradesh -244001